Shipping and Return Policy

Shipping, Taxes, and Duties

All shipping rates are calculated through UPS, FedEx, USPS, or DHL and all packages are insured at their full value to protect your merchandise.

We are not responsible for international taxes and duties. International taxes and duties are the sole responsibility of the customer. In the event of a return or exchange, the taxes, duties, and shipping fees will not be refunded.

In stock items may take up to 1 week to be prepared for shipment.

Made-To-Order items may take up to 4 to 6 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the artisan quality of our products, we ask that all customers be aware of this production window. After your payment has been cleared and your order is completed at checkout, you will receive an email of your invoice.

We truly appreciate your support of our products. If an issue arises with your order, we will communicate with you immediately and work to resolve it.

Refunds, Returns, and Exchanges

All pieces purchased on this website may be returned for an exchange or refund within the 14 days from the date you received your order, as long as they meet the following policy requirements:

Items must be returned unused, undamaged, and complete, including their original JewelBird Jewelry packaging with the safety tag still attached. If this seal has been broken, or if the item is used or incomplete, the sale will be considered final sale, and no refund will be given.

Items will be inspected upon receipt, and if they do not meet our policy, they will be sent back to the customer without a refund given.

If a refund is granted, we will refund the cost of the item(s) minus our delivery charge once the goods are returned and inspected. Please note that the client will be responsible for the item(s) until we receive them, so please use a secure delivery service which requires a signature for proof of receipt and insure the package for its full value.

Please note,all purchases made using a discount code or with a discount applied are not eligible for returns or exchanges. All gift cards are final sale and are redeemable on the JewelBird Jewelry site exclusively.

To inquire about a refund, please contact jewelbirdjewelry@gmail.com